Most people who troubleshoot computer and network issues have likely heard the stories of users who can’t power up their computer. Their tech department discovers the user had plugged his power strip into itself, and the problem is solved.
That is a humorous way to look at tech support, but it also is a great reminder to not overlook the little things. Many times, the most puzzling of issues can be traced to a minor problem that can be quickly resolved.
Here are some pointers on what to look for if your computer or network doesn’t want to work like it should:
- Check to be sure all components are plugged in properly.
With computers, a loose connection on a keyboard or mouse can keep the computer from booting up correctly. A bent prong on a monitor connection can stump a user who can’t get an image to display. The first troubleshooting check is always this simple one. - Check to be sure that a component isn’t plugged in where it shouldn’t.
Computers and networks are funny creatures. One insignificant, but incorrect connection can keep a computer from booting up, or can crash an entire network. For instance, some networks can be crashed if one network port is directly connected to another, creating a loop. - Make sure something isn’t stuck.
The more use a piece of equipment has, the more likely dirt and grime will build up in its moving components. Keyboards are the most notorious, and interacted part of the computer. Over time, its keys will gradually stick and eventually stop working. You could try cleaning it, but it will probably be easier just to replace.
